FAQ

Summer grounds maintenance
How often will my grass get cut?

Our standard summer maintenance package includes weekly visits, during which lawns are cut/trimmed to a height of 4-6”.

What happens if we get rain or bad weather on my scheduled service day?

It is not a good or safe practice to cut your lawn and work on your gardens during or right after a heavy rainfall. If we cannot perform your weekly visit due to inclement weather, we usually come out the next business day to complete the work.

When do you fertilize the lawn?

Fertilizer is applied in spring, summer, and fall at appropriate times according to weather and soil conditions. If conditions are not right, such as during drought periods, you will not receive the maximum benefits from the fertilizer.

When will my shrubs be trimmed/pruned?

There are many factors affecting the ideal times to trim or prune plants. Some can only be pruned during the dormant season, while others perform best if trimmed back while actively growing. If certain shrubs are trimmed at the wrong time, they may not produce flowers. Also, trimming shortly before frost or drought periods may seriously injure the plants and can cause them to die. Our team of experienced horticulturalists will monitor all plants weekly and perform trimming and pruning at the best times.

What happens to the garden waste that gets generated from my property?

Your garden waste may be left on site, or we can take it away and dispose of it for you. We encourage composting all garden waste.

I have weeds growing along my curbs/sidewalks/building. What can be done about this?

First of all, any debris that accumulates in these areas should be cleaned regularly to avoid this from happening. Our weekly maintenance includes cutting down any weed growth in these areas regularly so that they do not become large and hardy. We may also apply an environmentally-friendly vegetation control to prevent new weeds from growing.

What is a ‘spring cleanup’?

Spring cleanup includes collection of litter/debris, leaves, dead plants/branches, and raking/dethatching of lawns. We also cultivate and edge the gardens and trim any trees and shrubs as needed.

What is the advantage of using an automatic irrigation/sprinkler system?

Although installing a sprinkler system may seem like a costly investment, it actually can save you money in the long run! Besides the fact that irrigated lawns and gardens look great and stay healthy, automatic watering can prevent weeds, diseases, and even death of plants and trees. Other benefits include ……..

Winter services
When will my snow be cleared?

Snowplowing usually begins upon accumulation of 5cm or more of snow. Depending on start and end times of storms, we dispatch our plows so that all areas are accessible and passable during the storm, and then we immediately perform full snow clearing when it stops snowing.

What type of equipment will be used to clear/plow my snow?

We have various types and sizes of equipment dedicated to snow clearing and removal, and will assign the best equipment to your property to ensure efficient and high quality service. For example, a small parking lot with tight access may be plowed with a pickup truck, while a warehouse with large parking lots may be cleared with a large loader or tractor using an 18’ plow.

Where will the snow be piled when you plow?

Snow is to be piled in designated areas. Some properties have parking spots allocated for this purpose. Others prefer to make a large pile in a back corner or on the lawn.

We have limited snow storage spots for our building. What happens when we lose parking spaces to snow piles?

Sometimes there can be no place for storing snow, especially after a huge storm. We offer snow relocation and snow removal services to help with that. Using loaders and dump trucks, we can move that snow to other areas of your property, or truck it away to leave you with even more useable space.

How often will salt be applied?

Salt may be applied any time your pavement is or can become icy. We can provide an estimated number of applications per season, based on location, type of business, etc.

What is de-icing?

De-icing is when salt is applied to your pavement after snow or ice has formed or accumulated, such as after plowing is complete or when a few centimeters of snow accumulates and gets compacted by vehicle traffic.

What is anti-icing?

Anti-icing is when salt is applied to your pavement prior to ice accumulating, such as just before freezing rain is forecast or when the pavement is wet/slushy and temperatures are expected to drop below zero.

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